My Services

Booking Policy – Tea With Seppie

Welcome to Tea With Seppie! This policy outlines what you can expect from my Mental Health Coaching services, how we’ll work together, and the terms that keep things clear and supportive. My goal is to help you ease your mind—one sip at a time.

1. What I Offer

• One-on-One Mental Health Coaching: 60-minute talk therapy and coaching sessions, online, to improve your mental well-being, manage symptoms like stress or anxiety, and navigate life’s challenges (e.g., expat life, relationships).

• Free 30-Minute Assessment: A no-obligation intro chat to see if we’re a fit and plan your support.  This is an absolute MUST do before we begin the sessions. 

Important: My services focus on enhancing your mental health and managing symptoms through evidence-based tools like Cognitive Behavioral Therapy and Motivational Interviewing. I am not a licensed psychologist and do not diagnose or treat severe mental disorders. If you need clinical care, I’ll refer you to a qualified professional.

2. Booking and Payment

• Scheduling: Book sessions via this website. You’ll receive a confirmation email with Zoom details. As of right now, face to face sessions in person are not available but is subject to change depending on the demand.

• Payment: You can pay via the website or through Bizum after speaking to me via WhatsApp and arranging this.  However, payment online is preferred by clicking one of the services above.   

• Cancellations: Cancel or reschedule at least 24 hours in advance for a full refund or credit. No-shows or late cancellations forfeit the session fee.

3. Confidentiality

Your privacy is my priority. All information shared during sessions is strictly confidential and will not be disclosed to anyone, except in the following cases:

• Life-Threatening Situations: If I believe your life or the life of others is in imminent danger (e.g., risk of suicide or harm), I may share necessary information with emergency services or authorities to ensure safety, as required by law.  However, if you fail to give me the right emergency contact or address, this may delay or completely hinder my ability to reach the appropriate services for you. 

• Legal Obligations: If compelled by a court order or Spanish law, I may disclose relevant information.

I keep secure, minimal notes to support our work, stored in compliance with EU GDPR. You can request access to or deletion of your data at any time.

4. Session Guidelines

• Punctuality: Please arrive on time (online or in-person). Late arrivals receive the remaining session time.

• Respectful Engagement: Sessions are a safe space—abusive or harmful behavior may lead to termination of services.

• Online Requirements: For Zoom sessions, ensure a stable internet connection and private setting. I’m not responsible for technical issues on your end.

5. Refunds and Termination

• Refunds: Unused package sessions are refundable within 30 days, minus sessions completed (at €60 each ie. It will cancel out any discounts applied and sessions that have already been conducted will be charged at full price).  Please reach out if you want to request a refund. 

• Termination: Either of us may end services with written notice. I’ll refund any unused prepaid sessions.

6. Legal and Contact

• Governing Law: Services are provided under Spanish law from Barcelona, Spain.

• Contact: Questions? Reach me at teawithseppie@gmail.com or WhatsApp +34 699877227.  Thank you for choosing Tea With Seppie—I’m here to support your journey!